Product questions
Tell us which fragrance or sachet you are considering and how you plan to use it.
Ask about a product →Contact Wovenyx
How can we help?
Questions about a scented sachet, an existing order or a return? Send us an email and include your order number when relevant.
Email [email protected]Typical replyWithin 1–2 business days
Monday through Friday, excluding holidays.
Order support
Include your order number and the email used at checkout so we can locate your order quickly.
Get order help →Returns
Read the eligibility details before requesting a return, then email us for instructions.
Read the return policy →Before you email